"Caring for you, our community and each other"

1. Respect
2. Accountability
3. Courtesy & Professionalism
4. Respectful Communication
5. Inclusion
6. Teamwork
7. Recognition
8. Conflict Resolution
9. Confidentiality
10. Empathy

• We treat each other with respect as we provide healthcare services.
• We are accountable for our actions.
• We are polite, courteous and professional in our interactions.
• We speak clearly, listen actively, and use appropriate words, tone and body language.
• While we value the diversity of all, we speak English in the workplace to ensure everyone is included.
• We provide timely information and assistance to each other. 
• We seek input into decisions and value differing opinions.
• We appreciate and acknowledge each person’s role, profession and contribution.
• We give constructive feedback and resolve conflicts respectfully.
• We respect the confidentiality of personal information.
• We apologize for our mistakes and learn from them.

This Code applies to all healthcare and service providers, students and volunteers at The Scarborough Hospital.